FAQs

How long does shipping take?

Orders are processed within 1–3 business days, and most arrive within 3–10 business days after that. See our Shipping Policy for details.

Is shipping free?

Yes. Standard shipping is free on all orders within the contiguous United States.

Do you ship to Alaska, Hawaii, or outside the U.S.?

Not at this time. We currently ship only within the lower 48 states.

What is your return policy?

You can return unused items in their original packaging within 30 days of delivery. Please contact us first to get return instructions. See our Return Policy for full details.

Can I change or cancel my order?

Please contact us within 12 hours of placing your order. After an order is processed, we may not be able to change it.

How do I know if a product will fit me or my home?

Every product page lists the maximum weight capacity, size, and height range. For bathroom items, measure your tub, shower, or toilet before ordering. If you are unsure, contact us and we'll help.

Do you accept Medicare or insurance?

We do not bill Medicare or insurance directly. Some items may be eligible for HSA or FSA reimbursement depending on your plan. Please check with your plan administrator. We can provide an itemized receipt on request.

What payment methods do you accept?

We accept major credit and debit cards and the other payment options shown at checkout. Checkout is secure and encrypted.

Can I track my order?

Yes. We email you a tracking number when your order ships, and you can also use our Track Order page.