Shipping Policy
Where we ship
We currently ship to addresses within the contiguous United States (the lower 48 states). We are not able to ship to Alaska, Hawaii, U.S. territories, or international addresses at this time.
Shipping cost
Standard shipping is free on all orders.
Processing and delivery times
- Processing: orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays).
- Delivery: most orders arrive within 3–10 business days after processing.
- Our products ship from different warehouses. If you order more than one item, they may arrive in separate packages on different days.
- Larger items such as shower chairs and handrails may take a little longer.
Order tracking
When your order ships, we will email you a tracking number. You can also check your order status on our Track Order page.
Changing or canceling an order
Please contact us within 12 hours of placing your order if you need to change or cancel it. After an order has been processed, we may not be able to change it, but you can still return it under our Return Policy.
Lost or damaged packages
If your tracking shows delivered but you cannot find your package, or if your order arrives damaged, please contact us within 7 days of the delivery date. Please include photos of any damage so we can resolve it quickly.